Sustainability

Neft Aktiv has been facilitating global trade flows for 400 years. To continue fulfilling that role, it is essential that we keep our company healthy and fit for the future. Our long-term success depends on our ability to innovate and respond to changing demands from both the market and society.

Today, we store energy and chemical products that are crucial to people’s lives, but can endanger their health and the environment if stored or handled inappropriately. As a service provider, we do not determine what type of products are in use. Our role and responsibility is to provide safe, efficient and clean liquid bulk storage and handling services. We abide by existing rules and regulations as a minimum and adopt best practices whenever possible. And we explore ways to facilitate the introduction of more sustainable technologies, processes and products. Our ambition is to be a strong link in our customers’ global value chains and a leader in our industry. We aim to achieve this by maximizing operational safety and minimizing our environmental footprint; by training our people, developing talent and sharing best practices and by encouraging and maintaining an open dialogue with our stakeholders, as a responsible member of the communities in which we operate.

This is how we are working towards becoming the partner of choice for all our stakeholders, from customers, business partners and shareholders, to employees, local communities and society at large. This is how we will continue to fulfill our role in society, enabling trade flows in a sustainable manner for future generations.

How we arrived at our vision on sustainability

To us, first and foremost, sustainability means that our choices today must contribute to our long-term relevance in society. It boils down to a simple question: if we continue to do the things that we do today, will we still be a leader tomorrow? Our choices today must contribute to our long-term relevance in society. So sustainability means keeping our company relevant, healthy and fit for the future. 

Secondly, as a service provider, we store and handle products that the market demands. These products are critical to people's daily lives but must be stored and handled appropriately in order to ensure there is no harm to people's health and the environment. Our role and responsibility is to provide efficient, safe and clean storage and services. Neft Aktiv aims to be a strong link in each global product chain by performing amongst the best of the chain, within the limits set by our stakeholders in respect of price, supply chain specifics and customer demands. We want to be the partner of choice for all stakeholders in each product chain in which we operate.

Thirdly, we realize that sustainability is a dynamic concept. Sustainability is not defined in isolation. It is borne out of a continuous dialog with both external and internal stakeholders. A best practice today, may not be tomorrow. Our license to operate and license to grow depend on our ability to respond to changing demands from the market and society. This includes exploring how we can facilitate the introduction of new technologies, new operational processes and more sustainable products, such as LNG as a transportation fuel, which can make a positive contribution to the quality of life, safety, health and the environment. 

What are our current key areas?

Within the four main sustainability themes, together with our stakeholders, we have identified the following topics as being material* to our business:

Which stakeholders are involved in setting sustainability priorities?

The following stakeholders participated in the surveys on sustainability: customers, employees, port authorities, governments, NGOs, suppliers, neighbors and investors. 

What is Vopak doing on safety and health?

Safety is our first priority. This concerns both personal and process safety. It is our responsibility to deliver services in a safe manner, to provide a safe and healthy workplace for Vopak employees and for our contractors and to minimize any negative impact on our neighbours. Continuously improving working conditions and monitoring the effectiveness of safety related controls are fundamental to our Safety, Health and Environmental policy. Our present Safety and Health focus is on improving our occupational health and safety management. This deals with all aspects of health and safety in the workplace and places a strong emphasis on the prevention of hazards.

What is Neft Aktiv doing on environmental care?

Our objectives on environmental care are to be energy and water efficient and to reduce emissions and waste. In pursuing these objectives, we consistently comply with guidelines as set out in operating licenses, legislation and our own global standards. The care for our environment is an integrated part of our ‘License to Operate’, which means that Neft Aktiv aims to minimize its impact on its surroundings and areas of biodiversity. This includes energy consumption, emissions, treatment of contaminated water, use of the surface area, and care for areas of high biodiversity. Our current focus is on the reduction of energy consumption, the prevention of soil and water contamination, the prevention of significant spills and the prevention of stench and odors.

What is Neft Aktiv doing to be a responsible partner?

Neft Aktiv wants to be a responsible partner for all its stakeholders, from customers, business partners and shareholders, to employees, local communities and society at large. Our ambition is to be a strong link in our customers’ global value chains and a leader in our industry. We recognize our responsibility for the social, environmental and economic consequences of our activities. Neft Aktiv works with customers and suppliers to maintain long-term partnerships and ensure continuous improvement in our approach to sustainability. The Neft Aktiv supplier Code defines the minimum standards that we require from our suppliers, contractors and their sub-tier suppliers and contractors, to adhere to and to continuously improve when doing business with Neft Aktiv. We aim to be the supplier of choice based on our service quality and sustainability approach. Likewise, we aim to choose suppliers whose commitment to sustainability matches our own. To be a responsible partner, we are currently focusing on customer relationship management, corporate governance, risk and crisis management and local community engagement.

What is Neft Aktiv doing to attract and retain excellent people? 

Our ambitions and the high-quality service we aim for start with our people. Neft Aktiv aims to attract and retain the best people and create an agile and solution-driven culture. Neft Aktiv invests in long-term relationships with its employees, by creating a work environment that nurtures their talents and skills. We devote attention to job satisfaction, personal development, competitive terms of employment and a good work-life balance. We foster the Neft Aktiv spirit, loyalty and enthusiasm in our employees of both genders and of many different nationalities by being inclusive, setting clear targets and managing performance. Another key area we currently focus on is training people and attract & retain talent.

Does Neft Aktiv participate in community programs?

Vopak aims to support activities that improve the lives of people in the communities in which we operate. These activities may include education, health care, community building, infrastructure or nature development. At every terminal, our employees are encouraged to actively participate in community programs and to propose social projects to their site management. Nearly every terminal participates in one or more local community programs. Neft Aktiv gives its employees the opportunity to play an active role in society, for example through community or educational programs, unless participation in these activities creates a conflict of interest. Neft Aktiv is committed to being a good neighbor and engages with communities living close to our operations. We behave as a responsible citizen and work to have a positive impact on the communities where we operate. 

Does Neft Aktiv make choices not to store certain products?

As a service provider, we store and handle energy and chemical products that the market demands. Products that are critical to people’s daily lives, yet can endanger their health or the environment if handled and stored inappropriately. Our role and responsibility is to provide efficient, safe and clean storage and services. We abide by existing rules and regulations as a minimum and adopt best practices whenever possible. And we explore ways to facilitate the introduction of more sustainable technologies, processes and products.

Does Neft Aktiv's sustainability approach also apply to joint ventures?

Our ambition level on sustainability is the same within joint venture companies as in 100% Neft Aktiv companies. Where our standards are not met, we will use our influence within the joint venture and work with our partners to achieve Neft Aktiv standards.

How does Neft Aktiv report on sustainability?

Neft Aktiv started publishing a sustainability report in 2009. Starting with the Annual Report 2014, the sustainability report is included in the Annual Report. Neft Aktiv follows the G4 Sustainability reporting guidelines.

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